Perhaps the toughest job in the travel industry belongs to those who must convince tourists that a destination is safe in the wake of, say, serial kidnappings. We spoke to pitchmen in some of the stickiest spots on the planet to see how they manage crises without whitewashing.
PR Challenge: In 2010, there were more than 300 murders in Mazatlán, many of them beheadings. The city was once a spring break mecca; now it’s a stronghold of the Sinaloa Cartel, and the U.S. State Department is warning people to stay away.
In the Hot Seat: Glenn Sorrie, proprietor of the Casa de Leyendas bed-and-breakfast and Macaw’s restaurant and bar
The Spin: “Our lodging business is down, but our tavern business is actually up. The problem is getting people down here. Once tourists are here, they have a great time. I’m not going to say terrible things haven’t happened—the beheadings are very real—but tourists aren’t going to see that stuff. There’s evil in every city in the world, but the travel advisory has become a self-fulfilling prophecy. It’s killing us.”
The Spin: “Those cases were all outside the tourist areas. I haven’t heard of a tourist getting rabies, but maybe somebody was bitten and treated that I don’t know about. Meanwhile, there’s been a big vaccination drive for dogs, and officials claim we’ll be rabies-free by 2013. There are fewer stray dogs on the streets than there once were, because a lot of them have been poisoned. Of course, now we have a plague of rats because we’re losing the dogs. Dogs are excellent at catching rats.”
PR Challenge: Despite having its own semiautonomous regional government, Kurdistan still sees its share of violence from the war. And of course, in 2009, three Americans were snatched by Iranian security forces as they hiked along the border.
In the Hot Seat: Geoffrey Hann, owner of London-based Hinterland Travel, which operated four vacation tours of Iraq in 2011
The Spin: “We crossed the border from Iraqi Kurdistan to Iran several times this year, though nobody knows what will happen now that Britain has closed its Iranian embassy. We always have proper documentation, we travel with two security guards supplied by the Kurdish minister of tourism, and we get police escorts in certain places. Finding guides and translators in the region is a problem, but in November I found some reliable people who can help me lead treks next year.”
In the Hot Seat: Federico Moccia, owner of the Majilis Resort, which sits on the island where one of the visitors was kidnapped
The Spin: “Things have fallen off completely. But the Kenyan navy is patrolling the archipelago, and soldiers patrol the beach every night. We doubled our own security to eight armed guards who work around the clock. We’re looking at the last quarter of 2012 for things to get back to normal.”