Video FAQ
Effective: January 2007
The video won't play—what's wrong?
All of the videos featured on Outside Online are streamed using Adobe's Flash Player technology and require that your system meet the following requirements:
• Adobe Flash Player 8.0 (or higher)
• Windows 2000 or higher with latest updates installed
• Mac OS X 10.3 or higher
• Firefox 1.5 (or higher), Internet Explorer 8.0 (or higher), or Safari 1.0 (or higher)
• Broadband connection (500 Kbps or greater)
In order to view video content, you'll need to have Flash installed on your computer (version 8.0 or greater). A free version of Flash can be downloaded by accessing Adobe's Web site: http://www.adobe.com/products/flashplayer/
Why does the video keep stopping and starting while I'm watching it?
If a video doesn't play continuously, it may be due to your connection speed. You'll need a broadband connection (500 Kbps or greater) for the best viewing experience. It's also possible that our servers are experiencing high traffic demands, which sometimes affects the speed. If this is the case, rest assured that we are continuously adding servers to keep up with demand. Thanks for hanging in there with us as we continue to grow.
Why can't I hear the audio when I'm watching a video?
To make sure that you hear sound while watching videos, please check the volume controls on your computer. Also, be sure to increase the volume on the other video players that are installed on your computer, such as Windows Media Player, Real Player, or Apple Quicktime—as these applications may be controlling your computer's master volume levels. Next, check if your system meets the following requirements, as they are essential to viewing video on Outside Online:
• Adobe Flash Player 8.0 (or higher)
• Windows 2000 or higher with latest updates installed
• Mac OS X 10.3 or higher
• Firefox 1.5 (or higher), Internet Explorer 8.0 (or higher), or Safari 1.0 (or higher)
• Broadband connection (500 Kbps or greater)
If your system meets all the requirements, but the video player still isn't working properly, please try troubleshooting with a different browser. Also, please test the audio on multiple videos.
What do I need to download one of the videos?
To download a video to your desktop, just follow these steps (please note, that not all videos can be downloaded):
On a PC:
From the Video Archive page:
1. Right-Click on the "download" button next to the video that is of interest to you.
2. From the choice of options select "Save Target As" (in Internet Explorer) or "Save Link As" (in Mozilla Firefox) to a location on your hard drive.
3. Once the file is downloaded you can open it from your hard drive using your desired media player.
From the Video Player
1. Click on the "Download" button located next to a video that is of interest to you.
2. The video player will automatically launch a dialogue box, which will enable you to select where you wish to save the file. Once you've selected a location and a filename, click on the "Save" button.
3. The save process will take a moment or two, but when it is completed you'll be able to watch the video using the .mov player located on your computer—such as Apple Quicktime.
On a Mac:
From the Video Archive page:
1. If you have a "PC" mouse you can right-click on the "download" button and select "Download Link to Disk".
From the Video Player
1. Click on the "Download" button located next to a video that is of interest to you.
2. The video player will automatically launch a dialogue box, which will enable you to select where you wish to save the file. Once you've selected a location and a filename, click on the "Save" button.
3. The save process will take a moment or two, but when it is completed you'll be able to watch the video using the .mov player located on your computer—such as Quicktime.
Can I post Outside video files on my Web site or share them with my friends?
You may post links to Outside's videos or share links to Outside's videos with your friends, as long as the linking does not suggest that Outside promotes or endorses any third party's causes, ideas, Web sites, products or services; or use Outside content for inappropriate commercial purposes. However, you may not display or distribute the video files themselves without Outside's prior written permission.
Can I link to Outside's videos from my Web site or blog?
Yes, as long as the linking does not (a) suggest that Outside promotes or endorses any third party's causes, ideas, Web sites, products or services, or (b) use Outside content for inappropriate commercial purposes.
What is RSS?
Don't be put off by the acronym. It's short for "Really Simple Syndication," and it's a really fast, efficient Web tool that lets you collect your favorite Web content in one place. Instead of constantly checking for when our next podcast is posted you'll have regularly updated info right at your fingertips.
How do I access RSS?
First, you'll need an RSS reader. Some readers, like Pluck and Sage, can be installed on your desktop to work with your Web browser. Others, like Newsgator, Bloglines, and Google Reader, are Web-based readers, so you don't have to download anything. Some popular Web portals like My Yahoo! also work as RSS readers.
How do I get RSS feeds?
Just open your RSS reader and add this link to your reader: http://outside.away.com/rss/video.xml
Will RSS cost me anything?
You can sign up for and download most readers without any charge.
RSS Terms of Use
By accessing and/or using the RSS feeds from The Away Network, you agree to be bound by our Terms and Conditions and Privacy Policy.
The feeds are provided free of charge for use by individuals provided that the feeds are used only for an individual's personal, non-commercial use. The Away Network reserves the right to require you to stop accessing and utilizing these feeds at any time without liability to you. The Away Network also reserves the right to modify the feeds and these RSS Terms of Use without notice. Your continued use of the feeds will be conditioned upon the RSS Terms of Use effective at the time of your use.
The Away Network and its licensors reserve all rights in and to The Away Network trademarks and logos. Your right to use The Away Network trademarks and logos are limited to providing attribution to The Away Network in relation to The Away Network Feeds. Further, The Away Network and its licensors reserve all rights in and to The Away Network Feeds and all content included therein, under United States copyright laws and international treaties. You are prohibited from altering the content you receive and from failing to display part of the content from The Away Network Feeds.
| 
