Q: How is the iPad edition of Outside different from the print edition?
A: Outside's iPad app takes advantage of the latest technology to deliver a truly immersive reader experience that maximizes the potential of the digital magazine. We also enhance stories with additional photo galleries, exclusive videos, and interactive features.
Q: I’m an Outside magazine subscriber. Do I get free access to the iPad app as part of my subscription?
A: Yes. Current Outside print subscribers can now access the Outside+ iPad edition. First, make sure you're updated to the latest version of the app. Then, after launching the app, tap any screen to bring up the bottom navigation bar. Tap the Subscribers button and complete the login form. The iPad editions of issues will now be available in the app's Library for download.
Q: I'm an Outside magazine print subscriber but am getting a "Sorry, your account cannot be located" message when I try to log-in. How can I verify my print subscription?
A: It can take up to 48 hours for a new print subscription to load into our system once it arrives at our processing center. Once your data has entered the system, you will be able to access your subscription. If you are still having difficulty, you can verify the status of your subscription by calling our print magazine customer care center at (800) 678-1131 or emailing OUMcustserv@cdsfulfillment.com.
Q: Can I activate my print subscription with other digital versions of Outside (through Zinio, Nook, or Kindle)?
A: Not at this time, but please stay tuned for more information soon.
Q: How do I purchase issues within the app?
A: After launching the app, tap the screen to bring up the bottom navigation bar. Tap the Store button, tap the issue you want to buy, and confirm your purchase. The issue will appear in your Library, where you can tap the Download button to access it.
Q: Can I subscribe to just the iPad app?
A: Yes. An annual subscription costs $23.99 and entitles you to download every issue for the next year, starting with the most recent issue. Subscriptions can be purchased in the in-app Store. To get to the Store, launch the app and tap on the screen to bring up the bottom navigation bar, then tap the Store button. If you enable push notifications for the app, we will let you know when new issues become available.
Q: Can I replace my print subscription with the iPad app?
A: Not at this time. The app is set up to recognize print subscribers to access issues but we are currently unable to take a subscription off of one database and place it on the other.
Q: How do I access issues now that I have subscribed to the iPad app?
A: Each new issue should automatically appear in your in-app Library, which you can access by tapping the screen to bring up the bottom navigation bar and tapping Library.
Q: I don't see the issues I've previously purchased.
A: If the issues you've purchased are not in your Library, first make sure you're on the same iTunes account you originally purchased the issues with. If so, hit the Missing Issues button in the navigation (on the top left of the screen in the Library). This should reset your subscription and issues. If that doesn't solve it, please let us know at firstname.lastname@example.org.
Q: Please explain the auto renewal with iPad app subscriptions?
A: The iPad subscription you purchased through iTunes will automatically continue unless auto-renewal is turned off at least 24 hours before the end of the current subscription period. Your credit card will automatically be charged for another subscription period at the current subscription price. You can manage your subscriptions and turn off auto-renewal by going to your iTunes Account Settings after purchase. Subscriptions cannot be cancelled during the active subscription period.
Q: Can I access the Outside+ iPad subscription on more than one iPad?
A: Yes! You can access the same subscription on up to five iPads as long as you are signed into the same iTunes account the subscription was originally purchased with. Just download the app on your second iPad, go to the in-app Store, and tap Missing Issues?
Q: How can I share feedback with you about the Outside+ Magazine app?
A: Please email us at email@example.com with any rants, raves, insights, or suggested improvements. While we can't respond to every email, we will be reading every comment and doing our best to address any concerns you have about our iPad app.