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Frequently Asked Questions
How is the Outside+ Magazine App different from the print edition?
Outside+ Magazine issues include everything from the print edition.
I’m a subscriber to Outside's print edition. Do I get free access to the digital issues within the Outside+ Magazine app as part of my subscription?
Yes. Current Outside print subscribers can access digital editions on their Apple and Android devices.
I’m a subscriber to Outside’s print edition. How do I access the digital editions?
Follow these easy steps to install the app on your device:
- On your device, download the Outside+ app. You will find the app in the iTunes App store or Google Play App store.
- You will need a password and email to access your issues in the app. If you don't already have a password and/or email, create one by opening the app and tapping on the three horizontal lines on the top left. Tap on “Reset Password." You may also create a password by clicking in the left column and selecting "Create a Password."
- Once you have your password, tap on the “Sign In” at the bottom of the app menu. Choose Digital Subscriber. You will access the app using both your email and password. You won't be able to access your issues until you've completed this step.
- Once you are logged in, select an issue and click “Download.” Only issues that are included in your subscription will be available for download.
If you need further assistance creating a password, please contact the customer care center at (800) 678-1131 or by emailing email@example.com.
I'm an Outside magazine print subscriber but am getting a "Sorry, your email address/password cannot be located" message when I try to log-in. How can I verify my print subscription?
It can take up to 48 hours for a new print subscription to load into our system once it arrives at our processing center. Once your data has entered the system, you will be able to access your subscription. If you are still having difficulty, you can verify the status of your subscription by calling our print magazine customer care center at (800) 678-1131 or emailing firstname.lastname@example.org.
How do I access issues now that I have subscribed?
After you have logged into the app as a digital subscriber, each new issue should automatically appear on the My Library page, which you can access by tapping the three horizontal lines in the top left.
Can I replace my print subscription with the Outside+ Magazine app?
Not at this time. The app is set up to recognize print subscribers to access issues but we are currently unable to take a subscription off of one database and place it on the other.
Can I subscribe to just the Outside+ Magazine app?
Yes. An annual subscription costs $23.99 and entitles you to download every issue for the next year, starting with the most recent issue. Subscriptions can be purchased in the in-app store. Launch the app, tap the “Issues” button on the bottom of the screen, then look for the “Subscribe” button next to the current featured issue. If you enable push notifications for the app, we will let you know when new issues become available.
How do I purchase issues within the app?
After launching the app, tap the the three horizontal lines in the top left. Select “Store.” Tap the cover of the issue you want to purchase and select “Buy Issue.”
I purchased my subscription directly through the iTunes or Google app store, and I don't see the issues I've previously purchased.
If the issues you've purchased are not available for download, first make sure you're on the same iTunes or Google Play account you originally purchased the issues with. You can restore your purchases by completing the following steps within the app:
Tap on the three lines in the top left of the App.
Tap on Sign In.
Choose iTunes or Google Play Subscriber.
Choose Restore Purchases.
I purchased my subscription directly through iTunes, please explain iTunes auto renewal with for iPad and iPhone subscriptions?
The subscription you purchased through iTunes will automatically continue unless auto-renewal is turned off at least 24 hours before the end of the current subscription period. Your credit card will automatically be charged for another subscription period at the current subscription price. You can manage your subscriptions and turn off auto-renewal by going to your iTunes Account Settings after purchase. Subscriptions cannot be cancelled during the active subscription period.
How can I share feedback with you about the Outside+ Magazine app?
Please email us at email@example.com with any rants, raves, insights, or suggested improvements. While we can't respond to every email, we will be reading every comment and doing our best to address any concerns you have about our app
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